Amazon Account Manager · Proper Ecom

welcome: Apply to Proper Ecom
form: Background
quiz: Ops judgment quiz
homework: Practical
loom: Loom

Step 1 of 5

Apply to Proper Ecom

We hire operators who show the work — not people who only talk about it on a call.

20%

Choose your track. Complete the short form, pass the quiz, finish the practical, and send a Loom. We review completed applications only. Strong finishes get the interview.

Incomplete applications are not reviewed. Soft pitches without proof are skipped.

Amazon Account Manager

Seller Central hygiene, tickets, inventory flags, listing ops, clean escalation. Reliable operators only.

You keep accounts tight: listings, messages, inventory signals, and the judgment to escalate before a small issue becomes a suspension risk. No PPC bulk sheets. No full funnel hack unless you opt into the Shopify track.

Calm order of operations. Clear writeups. A short Loom that shows how you run a morning.

You can edit answers until you submit the full application.

Full name

Phone / WhatsApp

Full URL

Location

Timezone

Work base

PhilippinesUnited StatesOther

Years in Seller Central / Amazon ops

Accounts, brands, or tickets you handle at once

Tools you use

Seller Central, sheets, Helium 10, etc.

Focus areas

Paid / agency notes (optional)

Monthly rate (USD)

Earliest start date

Hours per week + overlap with US daytime

Availability

Immediate1–2 weeks2–4 weeks1 month or more

Can you work exclusive to this seat?

Yes — exclusive to Proper EcomMaybe — for the right accounts / retainerNo — I will keep other clients

Written English comfort

How you write async updates. 4–8 sentences is enough.

Portfolio URL (optional)

Finish even if the timer ends — overtime is recorded.

8:00

1. Live child ASIN showing the wrong main image. First move?

Ignore until weekly meetingFix/replace image per process ASAP; confirm correct variation mapping; note what customers may have seenRaise PPC bidsDelete the parent ASIN immediately

2. Inventory cover = 6 days; inbound ~3 weeks out. Priority instinct?

Do nothingFlag risk, check allocation/expedite options, adjust offers/ads per playbook, escalate with numbersOnly write a long essayOver-promise delivery dates on listings

3. Buyer threatens a public complaint in messages. Best immediate posture?

Argue in public tone inside the threadCalm, policy-true resolution path; de-escalate; escalate if legal/safety/abuse; log everythingIgnore 48 hoursOffer unlimited refunds with no check

4. You should escalate when:

Every minor typoRisk of suspension, safety, pricing policy, or decisions above your authorityNever — handle alone alwaysOnly after the account is suspended

5. Listing change you are unsure is policy-safe. Do:

Ship it live to “test”Stop; check policy/SOP; escalate with screenshot and proposed copyAsk strangers on FacebookChange all ASINs at once

6. Morning checklist value is mostly:

Looking busy on cameraCatching account health, offers, inventory, messages, and yesterday’s failures in a fixed orderOnly checking InstagramSkipping docs because you “remember”

7. Two issues: wrong image (live) and a non-urgent catalog typo. Order?

Typo first for neatnessWrong live image first — customer-facing defect beats cosmetic backlogNeitherOnly PPC

8. Handing off mid-shift, minimum log should include:

Nothing — next person will figure it outWhat changed, what is pending, risks, links/ASINs, who was contactedOnly emojisPersonal opinions about coworkers

9. Customer asks for medical claims on a supplement listing via message. You:

Invent strong claims to close the saleStay inside approved claims / policy; escalate claim questions; never freestyle health promisesPaste competitor claimsIgnore compliance

10. “Never do” in a fire drill window?

Document as you goMake irreversible account-wide changes without authority while juggling three emergenciesEscalate with clear severityFix the highest customer-facing defect first

11. Write a 90-minute order of operations for: wrong live image + 6-day cover / 3-week inbound + angry buyer message.

12. What do you put in an escalation note to a brand lead so they can decide in under two minutes?

I agree to keep these materials confidential and not upload them to public AI tools.

Amazon Account Manager — Morning scenario Proper Ecom Situation You open the account and find all three at once: 1. Wrong main image on a live child ASIN 2. Inventory cover = 6 days, with inbound still ~3 weeks out 3. A buyer message threatening a public complaint Write your order of operations for the next 90 minutes: - What you fix yourself, in what order - What you escalate, to whom (role-level — e.g. brand lead), and with what note - What you never do in this window - How you would log the work so the next shift is not blind Keep it concrete. Bullet the sequence. No essays about “communication skills.” Loom (5–8 min, required) Talk through your morning checklist and how you would handle this scenario. Unlisted Loom link in the form. How we grade Sequence judgment. Risk awareness. Clarity. Loom calm and structured.

You open the account and find all three at once: 1. Wrong main image on a live child ASIN 2. Inventory cover = 6 days, with inbound still ~3 weeks out 3. A buyer message threatening a public complaint Write your order of operations for the next 90 minutes: - What you fix yourself, in what order - What you escalate, to whom (role-level — e.g. brand lead), and with what note - What you never do in this window - How you would log the work so the next shift is not blind

90-minute order of operations

Fix vs escalate vs leave alone. Sequence for image, inventory, and the buyer message.

Escalation note (what you’d send)

Scannable: ASINs, severity, options, ask, deadline.

AI disclosure (required)

What did a model draft vs what you personally decided? If you used none, write “None.”

5–8 min. Walk your morning checklist, then run the scenario out loud — fix order, escalations, what you refuse to do. Unlisted Loom required.

Unlisted Loom URL

Unlisted link we can open without a password. Equivalent screen-record links are fine if public-viewable.

Submit application

Quiz, practical, and Loom go in together. After you submit, you cannot edit.